VCA Franchise Business Consultant in Westminster, Colorado

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.

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Camp Bow Wow®, and The Bow Wow Buddies Foundation® is North America’s largest provider of pet care services through premier doggy day, overnight Camps, training and premier in-home pet care. Whether you bring your pup to Camp Bow Wow’s state of the art facilities or choose a Home Buddies to take care of your pet at home, you can be sure your pet is in the best hands! Over 6,500,000 happy pets are served by Camp Bow Wow® values Premier, Extraordinary Care, Totally Fun, Service Focused while achieving the vision of Happy Healthy Pets, Happy Healthy People! We are also committed to improving the quality of life for pets all over the world! Learn more about our charitable efforts by visiting www.bowwowbuddies.com.

Camp Bow Wow® is a subsidiary of VCA, Inc. VCA has North America’s leading network of veterinary hospitals, and is the leading provider of specialty veterinary medicine and post graduate veterinary training.

******MUST HAVE FRANCHISE (CORPORATE FRANCHISE) EXPERIENCE*****

**ONLY CANDIDATES WITH FRANCHISE EXPERIENCE WILL BE CONSIDERED*

Business Overview and Culture:

Camp Bow Wow®, Behavior Buddies® and The Bow Wow Buddies Foundation® is North America’s largest provider of pet care services through premier doggy day, overnight Camps, and training. When you bring your pup to Camp Bow Wow’s state of the art facilities you can be sure your pet is in the best hands! Over 6,500,000 happy pets are served by Camp Bow Wow® values P* remier, E xtraordinary Care, T otally Fun, *S ervice Focused while achieving the vision of Happy Healthy Pets, Happy Healthy People! We are also committed to improving the quality of life for pets all over the world! Learn more about our charitable efforts by visiting www.bowwowbuddies.com.

Camp Bow Wow® is a subsidiary of VCA, Inc. VCA has North America’s leading network of veterinary hospitals, and is the leading provider of specialty veterinary medicine and post graduate veterinary training.

About the Job:

The Franchise Business Consultant serve as the first point of contact for our locations, customers, prospective clients and vendors. They manage the communication flow process for the corporate office. These positions will be responsible for the Texas Market and the North East Market. These positions will be off-site in the market area selected for.

Primary Responsibilities:

  • Manages and resolves questions, complaints, and concerns from franchisees of their assigned region (30-60 locations depending on assigned region).

  • Manages and resolves questions, complaints, and concerns from customers of their assigned region (30-60 locations depending on assigned region).

  • Documents all daily communication and resolves all issues within 24 hours of receipt (including after hours).

  • Document Operations and Refresh meeting minutes.

  • Weekly Calls to locations that have a YOY increase/decrease in sales.

  • Oversees the compliance of brand standards for all assigned locations by performing webcam evaluations (1-4 per quarter), requesting Mystery Shop visits, and tracking all items of concern from all onsite evaluations performed by the Operation Directors.

  • Serve as the Operation Directors and Franchise Business Consultant for the locations in a select territory by performing onsite evaluations, reviewing sales numbers and trends, and providing suggestions to franchisees on how to increase sales.

  • Accompanies and assists Operations Directors with onsite opening training for new locations in their region.

  • Assist with labor coverage at corporate locations as needed.

  • Manages the Trade Dress compliance for all locations (over 6,000 items) by requesting photos of required items, tracking completion and frequent review of the brand standards manual for accuracy.

  • Attends onboarding calls for new locations and Home Buddies in their region and partners with the Operations Director on the calls following the location opening training.

  • Documents operations manual revisions for the Legal Department to incorporate into manual as needed.

  • Collects documentation from all locations and maintains the company spreadsheet log for all registered franchises and their pets.

  • Creates course curriculum and modules for our learning management system.

  • Assists with all training by creating internal and external agendas, sending out homework for attendees, requesting background checks, ordering the printing of manuals, food delivery and coordinating presentations given by the corporate staff.

  • Create and deliver presentation of our roles at Corporate Training.

  • Assists Technology Department in all testing of new applications and programs.The Franchise Business Consultant must possess excellent business and financial acumen. Technical expertise in Word, Excel, PowerPoint, and internet skills are a must. The Area Director must be flexible around hours available as well.

Essential Skills

  • Time Management and project management skills are critical.

  • Excellent verbal and written communication skills

  • Working knowledge of Microsoft Outlook

  • Competent in Microsoft Excel, Word and Power Point

  • Experience with FranConnect or Customer Relationship Management software preferred

  • Requirements

  • Associates or Bachelor’s degree

  • Two plus years of relevant experience required.

Availability:

Full-time, exempt position. Normal work hours are Monday through Friday from 8 a.m. ‐ 5 p.m. at the Corporate Office in Westminster, CO; attendance at evening and weekend events may be required occasionally. Business travel may be approximately 70%.

Equal Opportunity Employer:

Camp Bow Wow is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!