Boulder Community Hospital Clinic Receptionist - Family Med in Superior, Colorado

POSITION SUMMARY

Under general supervision, greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. This position requires demonstrated competency to care for patients of specific ages as defined in the department's scope of service and in specific department competency assessments.

Boulder Community Hospital (BCH) Primary Care Physician Clinics are guided by the philosophy of the Patient-Centered Medical Home. The medical home organizes care around patients, while engaging a multidisciplinary Care Team working proactively to coordinate and track care for each individual patient.

JOB QUALIFICATIONS

Education or Formal Training

High School graduate or GED preferred

Special Qualifications (Licensure, Registration, etc.)

None

Knowledge, Skill and Ability

  1. Knowledge of medical terminology

  2. Knowledge of office procedures

  3. Knowledge of grammar, spelling and punctuation to type patient information

  4. Knowledge of Joint Commission regulations and Corporate Compliance program and regulations

  5. Skill in operating a computer, fax and photocopying machine

  6. Ability to speak clearly and concisely

  7. Ability to read, understand, and follow oral and written instruction

  8. Ability to sort and file materials correctly by alphabetical or numeric system

  9. Ability to establish and maintain effective working relationships with patients, employees, physicians and the public

  10. Ability to keep patient information confidential

Experience

  1. Prefer one-year reception experience.

  2. At least six months coding experience preferred

  3. Word processing and computer experience preferred

MATERIALS AND EQUIPMENT DIRECTLY USED

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

Work is performed in reception area or phone room. Involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant and interrupted. Contact involves dealing with sick people.

Physical Activities

  1. May require sitting for long periods of time.

  2. Stooping, bending, and stretching for files and supplies.

  3. Occasionally lifting files or paper weighing up to 30 lbs.

  4. Requires manual dexterity sufficient to operate keyboard, type 45 wpm, operate a calculator, telephone, copier, and other office equipment as necessary.

  5. Vision must be 20/20 and hearing must be in the normal range for telephone contacts.

  6. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.