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GUNNISON VALLEY HEALTH Care Associate - Family Medicine Clinic in Gunnison, Colorado

1. POSITION:Care Associate - Family Medicine Clinic2. DUTIES:This position coordinates the patient flow and documentation for the clinic.Key responsibilities include: Reception and Check Out, Phone Support,Scheduling, and Payment Collection. This position is a highly visible,public relations position with significant customer contact.The position may follow documented procedures to support posting payments andadjustments to patient accounts, secondary insurance claims for governmentand commercial payers.3. REQUIREMENTS:Education: High school diploma or equivalent required.Experience: Experience or training in a healthcare office setting,customer relations, and telephone etiquette. One year work experience incustomer service required, healthcare front office preferred. The positionrequires customer service, interpersonal communication skills, and theability to work cooperatively with other employees, other departments andthe public. Ability to handle multiple tasks simultaneously, prioritize workand meet deadlines and concentrate in a busy environment is required. Abilityto use common computer system and business software is necessary.Greet patients in a friendly and helpful manner.Insure Patient registration is complete and accurate prior to appointment.Present the appropriate paperwork to the patient before the appointment i.e.physical questionnaires, new patient forms, HIPAA Privacy Policy forms, etc.Collect appropriate co-pays or balance due at the time of service.Book all appointments for patients. Responds to phone calls and voicemails ina timely manner.Insure front area is presentable for our patients. Report any maintenanceneeded to Practice Director.Performs assignments and conducts themselves in a courteous, caring, andprofessional manner at all times.100% cooperation/contribution in attainment of departmental objectivesthrough teamwork.Good attitude through reassignments due to heavy workload.4. OTHER REQUIREMENTS:Good inter-personal relationships with patients, visitors, doctors,co-workers, and supervisory staff.Skills and knowledge base related to responsibilities are improved througheducation courses or self-study learning activities.Observes professional ethics in maintaining confidential informationconcerning the personal, financial, medical, or employment status of apatient of GVH and their families.Responsible for keeping the reception desk top and front lobby table areasorganized with regard to literature available to GVHFM guests and family.Responsible for recognizing and eliminating any advertisements left in thearea that are not related to GVH services or approved for hospitaldistribution.Reception: Greets patients and checks them into the clinic. Managespatient flow and facilitates accurate documentation between the front officeand clinical functions. Provides administrative support, as needed, bythe Practice Supervisor, Practice Director and Physician Assistant's andPhysician's.Phone support: Receives phone calls, responds to non-clinicalinquiries, transfers calls to clinical resources as needed.Payment collection: Collects payments. Assists patient with paymentrelated inquiries. Coordinates with appropriate resources to clarify andresolve payment related issues.Participates in drills and emergency response trainingMay be called in for GVH disaster response.Other duties as assigned.5. PREFERRED SKILLS:One year work experience in customer service required, healthcare frontoffice preferred.6. WAGE:Wage depends on experience.7. SHIFTS:Full TimeWork Hours: M-F 8-5pm8. JOB SITE:Gunnison, Colorado9. BENEFITS:Yes, Benefits are available.10. APPLICATION INSTRUCTIONS:Apply online.All offers of employment are contingent upon the successful completion of anegative 10 panel drug screen test*, criminal background check, referencechecks, infection prevention procedures (TB test, Flu Shot,immunization records, etc.), physical capacity profile and acknowledgement of p*If you meet the minimum requirements for

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