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Veterans Affairs, Veterans Health Administration Supervisory Medical Support Assistant in Grand Junction, Colorado


As the Supervisory Medical Support Assistant (MSA) at the VA Western Colorado Health Care System (VAWCHCS), you are responsible for directing, coordinating, and supervising a variety of administrative and clerical functions necessary to provide quality and timely healthcare to our Veterans. The incumbent will serve as the supervisor for MSAs that are part of the Community Care Section.


The Community Care Supervisory Medical Support Assistant (AMSA) monitors and makes work assignments, evaluates performance, resolves daily workplace issues and maintains efficient workflow. Major Duties

Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of community care referrals; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work assignments/schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; acts as liaison between AMSA and staff in order to resolve day to day conflicts Work Schedule: Monday-Friday, 0800-1630 Financial Disclosure Report: Not required


Conditions of Employment


Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy. Experience: One year of experience equivalent to the [GS-7] grade level [leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.] Grade Determinations:

Experience: At least one year of experience equivalent to the GS-07 grade level. Examples of experience could include, but are not limited to: Distributes and balances workloads Delegates authority oversees people and programs Provides input on performance Participants in selection of staff Resolves daily workplace issues Maintains an efficient workflow Assures coverage of all areas Collaborates, communicates, and demonstrates customer service and interpersonal skills Provides briefings, orientations, staff development, and training Conducts ongoing reviews to ensure quality of work is met. Ensures accurate and timely scheduling of appointments. Provides guidance to staff to include changes in policies and procedures. Creates and maintains employee work schedules Orients and provides on-the-job training Ensures all training requirements are met Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all the KSAs below: Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development and training. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005/53, PART II, APPENDIX G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-08. Physical Requirements: Work is primarily sedentary with some standing, walking, bending and carrying of light items required. There are no unusual physical demands required to perform the duties of the position.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional Information

This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application.