Community Hospital Patient Registration, Practice Registration, PRN in Grand Junction, Colorado
SUMMARY OF JOB:
Manages incoming and outgoing phone calls, registers and screens patients and visitors, and maintains patient information by performing the following duties in accordance with Community Hospital and Practice policies and procedures.
Colorado West Healthcare System expects job performance to be consistent with its mission and believes that each Employee contributes to improve performance by continuously searching for ways to increase efficiencies and enhance fiscal performance and viability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(The following statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Community Hospital reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.)
Communicates the admitting process to the patients of the practice.
Contacts interpreters as requested. Includes language and hearing impaired interpreters as well as use of TTY (text telephone) equipment. Disbursement of specialized equipment as needed.
Put schedule updates into the computer.
Interviews patient or representative to obtain and record in computer the patient name, address, age, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
Assembles patient forms for scheduled appointments including super bill, consent, authorization, and physical forms; verifies accurate and current patient information.
Checks insurance and payment eligibility in computer system and/or using online tools to ensure correct and accurate data is collected.
Schedules appointments and records all information in patient charts.
Prepares daily appointment schedules for the practices as applicable.
Explains clinic regulations/policies such as payment of accounts and schedule of charges.
Obtains signed statement/forms from patient to protect clinic's interests.
Receive, post and track all payments on accounts and collect initial payment based on co-pay or deductible amounts according to insurance eligibility portal data.
Completes administrative functions for the clinic as assigned by the Practice Administrator.
Processes incoming and outgoing calls efficiently, politely, and as quickly as possible.
Documents all phone messages in regards to patients given and received in the EHR.
Complete all scanning of patient information, lab results, correspondence in patient files and filing charts as necessary.
Prepares other accounting documents or reconciliations as requested by the Practice Administrator.
Responsible for insuring that all equipment is turned off and doors are locked at the end of the day.
Attend regular department meetings.
Other duties as assigned.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent with at least one (1) year of customer service experience; training in a medical practice preferred
combination equivalent of education and experience.