U.S. Army Medical Command Medical Support Assistant (Office Automation) in Fort Carson, Colorado
About the Position: This position is located in the Clinical Support Division in Fort Carson, Colorado. The primary purpose of this position is management of the scheduling/appointing system as a master scheduler and patient appointment coordinator.
Maintain provider and clinic schedules within an automated database.
Enforce the agency's standards and policies for access to care, provider schedules, and templates for submission and release.
Manage master appointment profiles and templates within patient appointment and scheduling software.
Coordinate appointment templates to achieve access standards and productivity goals with the direction of the supervisor.
Train new employees and front desk staff to ensure adequate coverage of work.
Conditions of Employment
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Permanent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Modification of Term AppointmentsNon-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes demonstrated/documented experience in 1) entering, maintaining and/or updating health care records; 2) utilizing office and clinical automation systems such as Health Care System (CHCS), Patient Appointment and Scheduling (PAS), Microsoft Office, etc. in order to maintain and/or create schedules, templates, correspondence and/or reports; AND 3) providing clear and concise directions and/or information to internal and external customers of the organization. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors. You will be evaluated on the basis of your level of competency in the following areas:
Computer SkillsManagement SupportManages and Organizes InformationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 53 - Medical position. You may claim military spouse preference (MSP). Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Continued employment in this position is subject to successful completion of a background security investigation and favorable adjudication. Failure to successfully meet/maintain these requirements may be grounds for termination. The following special programs/incentives MAY be offered if it is appropriate to the position being filled and in the best interest of the Government: - Student Loan Repayment
Advanced In-hire (offered to new Federal employees only)
Advanced Leave Accrual (offered to new Federal employees only)