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Colorado State Director of Operations - Administrative Solutions in Denver Metro, Colorado

Director of Operations - Administrative Solutions



Director of Operations - Administrative Solutions


$11,000.00 - $12,500.00 Monthly


Denver Metro, CO

Job Type

Full Time


Colorado Department of Human Services

Job Number

IHA 70017


10/21/2020 11:59 PM Mountain

  • Description

  • Benefits

  • Questions

Department Information

This position is open to residents and non-residents of Colorado

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

  • Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

  • Medical and dental health plans

  • Employer supplemented Health Savings Account

  • Paid life insurance

  • Short- and long-term disability coverage

  • 10 paid holidays per year plus vacation and sick leave

  • Discounted RTD EcoPass (Denver Metro locations)

  • BenefitHub state employee discount program

  • Employee Wellness program MotivateMe

  • Excellent work-life programs, such as flexible schedules, training and more

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to .

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

Description of Job

Your Opportunity

Reporting to the Deputy Executive Director, this position will have internal and external-facing strategic level responsibilities. The Director of Operations provides support to the Deputy Executive Director and will be involved in the management duties for AS such as supervising designated FTE, acting as a work/project lead for designated FTE, assigning tasks, allocating resources, providing performance input to the Deputy Executive Director, including recommending progressive discipline for the direct reports of the Deputy Executive Director.

Your Position:

  • This position has responsibility as a work leader in assigned projects, as well as a project manager in areas which include, but not limited to: business development, framing of approaches, high quality agency support services and developing written products. This position also provides direction and leadership for the following AS Divisions: Finance/Budget (for AS), Audit, Emergency Management, Strategic Performance and Facilities Management. The Deputy Director partners closely with the other Department Offices and AS Division Directors in providing strategic outcomes, while meeting ever-increasing demands placed upon Administrative Solutions.

  • This position is responsible for implementing best practices and approved internal systems focused upon future needs and budget realities. This position conducts operational assessments that may result in reorganizations of divisions.

  • Works with Division Directors, manages contracts of the vendors assisting in the assessments and coordinates any resultant reorganization.

  • Resolves conflict and mediates when directing Division Directors on reorganizations that impact their division.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

  • Graduation from an accredited college or university with a bachelor's degree in a human services field, business or public administration, or a closely related field, AND

  • Six (6) years of progressively responsible professional experience culminating in senior level management of a complex (multi-disciplinary) organization that must have included at least:

  • Two (2) years of experience successfully leading and supervising subordinate executives responsible for multiple major units in a large (>250 employees) organization; and

  • Two (2) years of professional public or business administration experience that included establishing organization structure, developing strategic work plans, budget development and control, setting goals and objectives to achieve program results, and fostering a team environment.


  • Experience that provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted on a year-for-year basis for the bachelor's degree.

  • A master's or doctorate degree from an accredited college or university in a human services field, business or public administration, or a closely related field, may be substituted for the experience on a year-for-year basis.

Conditions of Employment

  • Travel throughout the State of Colorado

  • Standard background check

  • Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

Preferred Qualifications

  • Master's or Doctorate degree in Public Administration, Business Administration or Human Services field

  • Experience managing multi-discipline human service programs that included successfully managing subordinate executives, a million dollar or greater budget that included federal grant monies, and managing accountability to an outside auditing organization.

Required Competencies

  • Ability to establish priorities and to plan, coordinate and monitor work of others; ability to make timely decisions; ability to coach, mentor, motivate and develop staff and encourage good performance.

  • Demonstrated flexibility in leadership by performing and /or overseeing the analysis of complex human resources, financial, or administrative management policy and program issues; proven record of building and managing teams and creating an enabling environment, including the ability to effectively lead, supervise, mentor, develop and evaluate staff and design training/skills enhancement initiatives to ensure effective transfer of knowledge/skills; tact in negotiating skills; good judgment and decision-making skills.

  • Mature judgment and initiative; imagination, resourcefulness, energy and tact; proven ability to provide strategic direction and ensure an effective work structure to maximize productivity and achieve goals.

  • Takes ownership of all responsibilities and honors commitments; delivers outputs within prescribed time; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility of delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

  • Proven experience in budget, financial, and contractual management

  • Proven experience in policy analysis, development, and implementation

  • Excellent interpersonal, verbal, and written communication and public speaking skills

  • Ability to problem solve and execute decisions

  • Ability to work in a complex political environment

  • Excellent negotiation and consensus building skills

Supplemental Information

For recruiting questions, please contact

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic

information, or military status (with preference given to military veterans), or any other

protected status in accordance with applicable law.

ADAAA Accommodations:

CDHS is committed to the full inclusion of all qualified individuals. As part of this

commitment, our agency will assist individuals who have a disability with any reasonable

accommodation requests related to employment, including completing the application

process, interviewing, completing any pre-employment testing, participating in the

employee selection process, and/or to perform essential job functions where the requested

accommodation does not impose an undue hardship. If you have a disability and require

reasonable accommodation to ensure you have a positive experience applying or interviewing

for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at or call 1-800-929-0791.