National Jewish Health Unit Coordinator in Denver, Colorado

Provides clerical support, acts as a receptionist, assists with patientcare activities, and coordinates services between different areas/departments.Essential Responsibilities1. Answers and directs incoming calls, labels the clinic rooms.2. Processes equipment and supply requests in a timely and fiscallyresponsible manner. Seeks approval from Clinic Administrator or NursingClinical Coordinator for all purchasing requests.3. Stocks MD and patient rooms daily, including forms, supplies (medicaland or office), and equipment.4. Process all OOS Binder paperwork; testing and incoming medical records tocomplete the binder prior to the last visit.5. Review room assignments and RN assignments for last minute changes andadd-on's.6. Coordinates communications with the work area and interdepartmentally.Knowledgeable of computer software.7. Knowledgeable of computer software. Complies with documentationrequirements for written and computerized systems, enters, and retrievesdata.8. Represents department/facility by demonstrating and maintaining positivecustomer relations.9. Coordinates patient flow within unit/clinic.10. Promptly acknowledges and provides customers with exemplary service.Conducts self in professional manner.11. Provides safe and accurate patient care within level of training/competency.12. Applies technical skills and experience in gathering data as it pertainsto patient care (includes but not limited to: accurate charge entry,maintenance of patient records, completion of Certificate of MedicalNecessity, and reporting updated information.)13. Coordinates the maintenance of a safe environment.14. Communicates patient/family education requests or needs to RN. Provideeducational materials upon request.15. Implements care and services that recognize age-specific needs and issuesfor customers served.16. Adjusts priorities based on changing volume, acuity, cases,census, and department needs while maintaining patient safety and promotingpatient satisfaction.17. Accountable for and participates in resolution of complaints/concernsfrom patients/families and team members, and responds positively tosatisfy the varied needs.18. Supports and is aware of research projects in work area.19. Performs all other duties as assigned.General Responsibilities1. Performs, as directed, safety compliance and uses Personal ProtectiveEquipment (PPE), as needed.2. Participates in Quality Assessment (QA) and Quality Improvement(QI) programs, as directed.3. Ensures compliance with The Joint Commission and all other Federal, Stateand Regulatory Agencies.4. Responds promptly and sincerely to customer's needs, requests andconcerns via all communication forms using easily understood language andrefraining from using inappropriate language and non-verbal gestures.5. Maintains positive working relationships as a team player through problemsolving issues, speaking positively about others, listening attentivelyand observing the Patient Bill of Rights and Confidentiality.6. Increases customer service knowledge, skill and ability by participatingin department and institution-wide specific programs.7. Incorporates National Jewish's identity (Science TransformingLife ) into daily functions. Speaks positively about the institution,provides customers with prompt service, maintains a clean and safe workingenvironment, dresses appropriately based upon National Jewish safetystandards, and departmental policies and wears an ID badge visiblyKnowledge and SkillsIncumbent must be proficient in data entry and computer softwareapplications, which may include Outlook, Access, Excel, Power Point,Visio and Word. Effective written and oral communications skills andeffective organization abilities are required. Knowledge of some medicalterminology and procedures is desirable. Incumbent must have the ability tohandle multiple projects at once.EducationHigh school graduate or equivalent required.Certification and LicensureCurrent CPR/BLS certification required.Work ExperienceA