Quest Diagnostics Inc Supv Patient Services - Denver, CO in Denver, Colorado

Supv Patient Services - Denver, COSchedule: Monday - Friday 8:00 am - 5:00 pmGo the extra mile. Patients and Physicians rely on our diagnostic testing,information and services to help them make better healthcare decisions. Theseare often serious decisions with far reaching consequences, and requiresensitivity, tact and a clear dedication to service. It's about providingclarity and hope.In Patient Services you will work for the world leader in the industry, witha career where you can expand your skills and knowledge. You'll have a rolewhere you can act with professionalism, you can inspire colleagues, andyou can care about the work we do and the people we serve.At Quest, Patient Service roles are tremendously important - it is apatient-focused role where it is essential to remember that there is a lifeand person behind every test tube. Your skills are critical, as is yourability to work with the patients. The role is varied and offers a developingcareer in Phlebotomy due to the scale and reach of Quest. You can grow andimprove your skills in a fast-moving, supportive team environment. Mostimportantly, you can help us make a real difference.Basic Purpose:Oversee functions of Patient Services that may include Mobile Phlebotomy, InOffice Phlebotomy and Patient Service Centers. The Supervisor will haveresponsibility for all activities of the function including but not limitedto, training of all personnel, all daily operations and staffing of PSCs.Ensure maintenance of a safe, professional environment in all facilitiessupervDuties and Responsibilities:* Responsible for daily operations of all assigned facilities, PSCs,mobile and in-office phlebotomy.* Implements SOPs for phlebotomy services in accordance with Quest Diagnosticsguidelines.* Where applicable, ensures all Federal, State & local licensurerequirements are met, working with the QA and Medical Director's offices.* Ensures all Laboratory testing QA/QC documentation is complete andreviewed as required.* Oversees safety, maintenance, and cleanliness of facilities (includingupgrades, repairs, etc.)* Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomysites and document findings. Performs QA audits. Site visits scheduledappropriately to provide adequate supervision.* Relocate/open/close PSCs, IOPs and RRLs.* Oversees inventory process for supervised facilities.* Participates in the interview, selection and hiring of new employees.* Responsible for training, coaching, supervision and development of staff.* Monitors on-going performance of employees; provides corrective action andcounseling as required. Performs mid-year and annual performance appraisals.* Holds regularly scheduled meetings for dissemination of all information tostaff.* Ensures all employees meet requirements for driving on company business.* Tracks/enters time/attendance of employees.* Prepares schedules with minimal overtime for employees and floaters.Maintains adequate coverage for all facilities.* Prepares month-end reports.* May perform training and onboarding of new Clients.* Investigates/resolves and responds to customer complaints appropriatelyand effectively.* Responsible to ensure Quest improvement and/or standardization initiativesare implemented.* Assists in preparation of annual budget for areas of responsibility.Maintain budget control throughout the year in areas of responsibility.* Supervisor participates to assure fiscal responsibilities of the departmentare met. This includes implementation of cost containment programs,management of overtime, and participation in standardization initiatives andneeds assessment for capital expenditures.* Participates on process improvement teams, or other initiatives to meetmanagement objectives.* Organizes and leads projects both within the work group and withcross-functional groups. May be required to give presentations and speak ingroups.* Demonstrates and lives the Values of Quest Diagnostics.* All other duties as assigned, within scope