IQVIA Phone Support Specialist/Patient Enrollment Specialist- Novasyte in Denver, Colorado
Qualified Patient Enrollment Specialists will be tasked with providing phone support to physicians and healthcare professionals with pharmaceutical testing used in the home health setting. The testing that is being represented is for Hepatitis C.
Provides customers with service and product troubleshooting via telephone and email
Provides documentation of calls in CRM system
Escalates issues requiring further investigation
Performs technical and application support needed
Replies to inbound customer calls in a timely manner
Assists with the patient enrollment, lab/blood draw orders & phlebotomist dispatch process over the phone and via email/portal access
Available during standard business hours (8am – 5 pm)
Utilizes CRM and other Software/Vendor Portals to obtain updates and ensure that each step of the process is completed in an efficient/timely manner
In addition to working with the company strives to provide employee growth and well-being, you have the opportunity to:
Be at the forefront of cutting edge medical device/pharmaceutical technology/treatment
Interact with peers in the healthcare setting without patient care responsibilities
Gain professional growth and exposure to medical device/pharmaceutical industry
Work from home/remote
Opportunity to expand role and assist with future testing/programs
Access to company match 401(k) program
Healthcare/Pharmaceutical experience preferred
Ability to troubleshoot systems interfaces and network computers preferred
Dispatch/scheduling experience preferred
5+ years of experience in project management, scheduling, healthcare or call agent/phone support preferred
Proficient with Microsoft Suite (Word, Outlook, Excel, etc)
Intermediate/advanced computer skills
Strong track record/career experience with various forms of technology
Desire to innovate and improve processes/workflow
Ability to work autonomously/comfortable working in a remote/virtual environment
Flexible and able to handle multiple tasks
Strong verbal and written communication skills
Ability to work required schedules
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at firstname.lastname@example.org to arrange for such an accommodation.
In compliance with the Colorado Equal Pay For Equal Work Act, salary range is displayed - Salary Pay Range: $31,400 - $39,200
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.