Thermo Fisher Scientific Lead Field Service Technician (CO) in Denver, Colorado
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
How will you make an impact?
The Lead Field Service Technician (LFST) for the Life Sciences Solutions Group (LSG) of Thermo Fisher Scientific is responsible for performing customer installs, repairs, and preventative maintenance on a variety of instruments in assigned territory. The LFST positively interacts with customers to drive satisfaction by solving technical problems and identifying areas to improve their work. The FSE also acts as a trusted advisor by commercially leveraging and executing qualifications or validation service offerings for the customer. Successful candidates reside within in a 50-mile radius of the Denver CO metro area.
What will you do?
Provide onsite installation of instruments, upgrades, updates, repairs and planned maintenance service.
Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
Achieve specified revenue targets while satisfying customer from instrument repair, installs and PM's.
Achieve customer satisfaction (CAS) targets as specified annually.
Interact with customers to offer and close the sale of service contracts and other service products.
Collaborate with internal partners to resolve customer issues and improve processes.
Follow all reporting protocol/responsibilities regarding Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
Familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Execute Qualification & Validation Products at customer sites.
Maintain technical competency level servicing new instrument and issues by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
Manages travel expenses and follows Thermo Fisher Scientific travel policies and guidelines.
May be required to perform other related duties as required and/or assigned.
How will you get here?
Requires a High School Diploma or Equivalent
Bachelor's degree in Life Sciences and/or Engineering. Examples include: Biomedical Engineering, Microbiology, Biology, Biochemistry, Chemistry, or other related field.
Masters level degree preferred
Experience in a related Life-Sciences, Biomedical Engineering and/or customer-facing role.
Experience in a Clinical, Diagnostic and/or other regulated environment (CAP, CLIA, FDA) preferred
Experience in related product applications and instruments (PCR, CE Sequencing, NGS, and Microscopy) preferred
Knowledge, Skills, Abilities
Uses effective questioning to identify customer needs
Exercises judgment setting work priorities and identifies next steps
Requires minimal oversight
Participates as a positive influence to the team
Quickly adapts to change with positive and constructive feedback
Must possess a valid driver's license and clean Motor Vehicle Report
Aptitude for learning and understanding IT systems and processes a plus
Frequent travel to customer sites is required and ranges from 50-75% of work time. Works in both home office, as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals, and hazardous materials. Must be able to work overtime and flexible schedules with occasional weekends and holidays.
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.