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Medtronic Clinical Consultant II, Surgical Synergies - Denver, CO in Denver, Colorado

Clinical Consultant II, Surgical Synergies - Denver, CO

Location:

Denver, Colorado, United States

Requisition #:

20000LAU

Post Date:

Dec 10, 2020

Careers that Change Lives

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value – and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in sales that changes lives.

A Day in the Life

At Medtronic, the Clinical Specialist II, Surgical Synergiesprovides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.

Responsibilities may include the following and other duties may be assigned:

Technical Support

• Coordinate, support, and collaborate with NRCs and other Surgicial Synergy team members for on-site installations with our customers

• Represents Medtronic during technology-enabled procedures to provide technical assistance.

• Maintain system hardware and software to maximize system performance.

• Installs software and hardware upgrades.

• Performs system preventative maintenance.

• Provides telephone clinical support to customers.

• Uses UNIX/LINUX commands to modify operating files.

• Fulfills Software and Service Contract obligations.

Customer Support

• Acts as the primary Medtronic customer liaison for repair and technical support issues.

• Provides timely information to the district team regarding customer concerns, issues and market opportunities.

• Provide service to customers per their individual needs.

• Maintains familiarity with status of calls and issues at customer sites.

• Reports necessary complaints and partners with CSM/NRC to ensure full resolution

• Files weekly site visit and customer contact reports for service improvement purposes

Educational Support

• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.

• Provides a clinical resource for surgeons, clinicians and others being trained.

• Updates customers on tips, shortcuts and suggestions, as appropriate.

• Participates in in-house sponsored customer training at designated sites for both internal and external partners

• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).

• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.

Sales Support

• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures

• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.

• Submit reports and provide information as directed.

• Cooperate with all personnel on the execution of Company programs.

• Supports more complex, new image-guided products and applications to physicians and hospital staff.

• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.

• Provide input on new product development based on in-field experience.

• Responsible for documentation at new or existing installations

Miscellaneous

• Adhere to company policies and conduct all business in an ethical manner

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

•A High School Diploma or GED with a minimum 6 years ofclinical or medical salesexperience;or

•An Associate’s Degreewith a minimum 4 years ofclinical or medical sales experience; or

•A Bachelor’s Degree with a minimum of 2 years ofclinical or medical sales experience.

Nice to Have:

• RT and/or MRI certification

• Prior experience with Image Guided Systems

• Prior experience with MRI

• Operating room experience

Physical Job Requirements:

While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision.

**Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

EEO Statement:

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees .

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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