Denver Health Care Navigator- Westside Clinic in Denver, Colorado

Job Summary Under general supervision, provide patient navigation services as it relates to care coordination, referral management, and service continuity including but not limited to assisting with navigating the health care system, re-engaging patient care and Patient Centered Medical Home (PCMH) connection, specialty specific health education, information, support, and access to services/resources for all patients.

Minimum Qualifications Education: High School Diploma or GED. Associates degree, or Medical Assistant certification preferred. Experience: Typically 2 years of clerical/front/back off experience in a medical setting. Patient Navigator training preferred. Knowledge, Skills & Abilities: Knowledge of: medical terminology, understand of basic care coordination and case management-related service function (patient interview, discharge planning, referral management, community resources, etc.), basic understanding of health insurance. Skills: Proficient in Microsoft office suite to include Excel, Word, PowerPoint, Epic, excellent customer service skills, strong organizational skills. Abilities: Bilingual English/Spanish preferred; able to work well in a team-based setting; communicate effectively in a written and verbal form with health care team, patients/families and community, internal and external providers; resourcefulness in problem solving and analytical thinking; shows accountability and able to take and follow through with delegated tasks with minimal direction from supervisor; flexibility in responding to multiple demands Certificate/License/Registration: None. All Certifications and Licenses required for this job must be kept current as a condition of continued employment.

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver’s 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.

As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.

Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

“Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Facility: Westside Clinic, 1100 Federal Blvd.

Area of Interest: Administrative/Clerical/Customer Service

Shift Type: Day

Requisition ID: 52084

Employment Type: Full-Time

Minimum: $18.92

Experience Required: 1 - 3 Years

Mid-point: $23.65

Education Required: High School Diploma/GED

Maximum: $28.38