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Instrumentation Laboratory - Bedford Applications Consultant - Acute Care Diagnostics - Denver in Denver, Colorado

Instrumentation Laboratory

Our Passion. Your Results.

Founded in 1959, Instrumentation Laboratory (IL) is a global leader in the development, manufacturing and distribution of diagnostic solutions for Acute Care Diagnostics, patient blood management and Hemostasis testing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing medical professionals the most valuable and complete solutions to enhance patient care.

As an integral part of Werfen, a global healthcare company dedicated to delivering the highest quality in vitro diagnostic products, IL is supported by significant resources, outstanding scientific expertise and a tremendous knowledge base. IL is headquartered in Bedford, MA, USA.

Position Summary

Responsible for ensuring total customer satisfactions within the Instrumentation Laboratory (IL) installed base. Performs installations, validations/verification and training on IL analyzers. Provides on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance.

Key Accountabilities

Essential Functions:

  • Performs IL instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders

  • Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance

  • Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of IL products

  • Achieves and maintains a high level of competency in technical knowledge of IL products and services. Strives to achieve similar competency regarding competitive systems

  • Achieves/maintains a comprehensive knowledge of regulatory requirements

  • Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity)

  • Identifies opportunities to further penetrate current IL installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support

  • Performs product demonstrations.

  • Participates in seminars, workshops and convention exhibit activities as requested by Management

  • Develops/ maintains an account list and calls on each according to required frequencies

  • Maintains aspects of IL Customer Databases and Property Accountability Documents

  • Manages and controls personal travel and expense budget

  • Prepares forecasts and other monthly reports as required by management

  • Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Secondary Functions:

  • To be determined, as needed, by management

Budget Managed (if applicable)

  • Personal T&E Budget

Internal Networking/Key relationships

To be determined based on department needs, to include interactions such as:

  • North America Commercial Operations

  • Customer Service

  • Technical Support Group

Skills & Capabilities:

  • The ideal candidate for this position will exhibit the following skills and capabilities

  • Efficiently works under pressure to meet deadlines.

  • Proven technical proficiency and knowledge

  • Strong planning and organizational skills

  • Project management skills/experience desirable

  • Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication

  • Demonstrated problem solving skills

  • Collaboration, capable of executing in a team environment.

  • Ability to present complex technical concepts for varying levels of customer staff, including physicians

Minimum Knowledge & Experience required for the position:

  • Education:

  • Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred

  • Experience:

  • Minimum of 2-3 years’ work experience in a lab or clinical setting

  • Additional Skills/Knowledge:

  • Strong computer skills (Word, Excel and PowerPoint)

  • Language: Fluency in English Required

International Mobility:

  • Required: No

Travel Requirements:

  • Approximately 80% of time

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Instrumentation Laboratory appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V

Werfen is a global leader in in vitro diagnostics (IVD) in the specialties of Hemostasis, Acute Care Diagnostics and Autoimmunity. Our core business is dedicated to R&D, manufacturing and distribution of diagnostic systems for hospitals and clinical laboratories. Our other areas of expertise include Original Equipment Manufacturing, Clinical Software, Clinical Chemistry, Infusion Therapy, and Medical Devices and Scientific Instrumentation Distribution.

We operate directly in over 30 countries and in more than 100 territories through distributors. In 2016, our turnover was approximately 1.2 billion euros and we had an average workforce of 4,400 people. Currently, we are over 5,000 employees.

Job ID: 2020-3671

Shift: 1st