Peak Vista Resource Navigator - Enrichment and Counseling Center in Colorado Springs, Colorado
Title:Resource Navigator - Enrichment and Counseling Center
Department Location:3205/3207 N. Academy, Colorado Springs, CO 80917
Category:Administrative / Clerical / Skill Trades
Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services to include medical, dental and behavioral health throughout 26 outpatient health centers within El Paso, Teller, Lincoln, Adams, Elbert and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 950 employees and serves more than 94,000 patients annually in the Pikes Peak and East Central regions of Colorado. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Job Location: Health Center at Academy, Suite 3500, 3207 N. Academy, Colorado Springs, CO.
Education: High school diploma or equivalent education.
Work Experience:Minimum 2 year experience in a healthcare or social service setting is required.
Certificates & Licenses: Current Registered/Certified Medical Assistant certification preferred.
Job Summary (Essential Functions)
The Resource Navigator’s primary role is to assist patients with identified disease states (Diabetes, Cardiovascular Disease, Depression or Asthma) in understanding their disease, identifying barriers to effective care, and assisting the patient in identifying and working with community resources that reduce those identified barriers. In addition to assisting those identified patients, the Resource Navigator will assist clinical staff by helping identify patients that may benefit from Navigation by working off of disease registries and facilitating follow-up calls with the patient and identified resources to which the patient was referred. The Resource Navigator provides one-on-one guidance, support, education, coordinates care with the case management team, and other assistance to patients as they move through the healthcare continuum; collaborates with clinical staff, Emergency Diversion team via a case manager and community providers to ensure smooth transition to the most suitable level of care. Promotes patient education and self-care management in order to reduce hospital readmission rates; through interdisciplinary collaboration with the case management team to achieve measurable patient outcomes. Promotes and coordinates healthcare services, with cost effective solutions, and contributes to the implementation of the member’s care plan. Navigator responsibilities may include, but are not limited to, scheduling and managing appointments, asking questions and gaining access to services and organizations and facilitating basic health education groups. The Resource Navigator does not oversee a caseload of patients but acts as a liaison between the patient and case management team and to the program in which they are assigned. On occasion, the Resource Navigator will accompany patients to off-site appointments or may involve driving to patient homes to provide resources for the patient to aid in the navigation of the patient-centered medical home. Resource Navigator does not provide clinical care and does not extend or substitute for the more specialized services of a doctor, nurse, or social worker. Performs other duties assigned.
*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace and an Equal Opportunity Employer.
**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com