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Peak Vista Patient Accounts Manager in Colorado Springs, Colorado

Title:Patient Accounts Manager


Department Location:3205/3207 N. Academy, Colorado Springs, CO 80917

Category:Administrative / Clerical / Skill Trades


Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services to include medical, dental and behavioral health throughout 26 outpatient health centers within El Paso, Teller, Lincoln, Adams, Elbert and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 950 employees and serves more than 94,000 patients annually in the Pikes Peak and East Central regions of Colorado. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $43,507 to $50,033.05/Annually based on experience.

Summary of Benefits:

Summary: Manages, supervises, and coordinates Patient Accounts by performing the following duties personally or through subordinate supervisors. The Patient Accounts Manager position and job functions are a value-added service requiring commitment to Peak Vista's Core Values. Oversees charge posting and patient collection for non-dental services. Responsible for departmental performance on organizational assigned goals, metrics and KPIs.

Essential Duties and Responsibilities:

  • Manages the overall health of Peak Vista’s patient receivables.

  • Responsible for system evaluation in regards to charge process and collections, making recommendations for system upgrades and updates and process improvement.

  • Responsible for the completion of all charge and payments and billing accounts duties, by patient accounts staff, prior to every month end and reconciliation of all work quarterly and at the end of every fiscal year.

  • Participation in and support of audit functions throughout Peak Vista.

  • Responsible for the quality and integrity of account work inside the practice management system.

  • Understands and remains updated with current coding and charge regulations and compliance requirements

  • Ensures that the activities of Patient Accounts staff are conducted in a manner that is consistent with overall department protocol, and are in compliance with Federal, State and payer regulations, guidelines and requirements.

  • Responsible for limitation of uncollectible charges due to non-payor causes and overseeing the management of the day to day activities of Peak Vista patient accounts receivables.

  • Communicates issue and concerns in a proactive way with other leaders for problem resolution.

  • Works collaboratively and strategically with the Revenue Cycle team to develop and operationalize processes and procedures, with continuous process improvement activities.

  • Creates or assigns the creation of written Patient Accounts guidelines, policies and standard operating procedures and ensure consistent company-wide implementation, as appropriate.

  • Assists with training support, based on departmental need.

  • Contributes to the ongoing performance management, to include quality assurance and process improvement activities.

  • Prepare and analyze reports and updates to assist with departmental decision making.

  • Cultivates and encourages a culture of kindness.

  • Displays strong detail orientated skills with the proven ability to multitask.

Supervision Received: Director of Patient Accounts

Supervision Exercised: PAD Supervisors, PAD staff and/or as assigned

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Suggested Competencies:

Ability to multi-task and to manage several projects at one time and ability to work with a diverse patient population required. Customer service skills, Bi-lingual (Spanish) a plus.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education: High School Diploma or GED required

Work Experience:

  • Minimum of 1 year in leadership experience required. Minimum 1 year billing/cashier experience required. Minimum of 1 year of experience with insurance coverage and eligibility requirements, required. Basic accounting / finance knowledge helpful

Language Ability:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Needs high language skills.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. High reasoning and critical thinking abilities, analytical skills.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software; Internet software and Database software. An individual should also be skilled in PC based systems, and have keyboarding skills.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand and walk.

*Successful candidates will complete pre-employment screening; which includes but is not limited to, a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol-free workplace and an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: