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University of Colorado Behavioral Health Billing and Authorization Coordinator in Colorado Springs, Colorado


The National Institute for Human Resilience (NIHR) is seeking an experienced Billing and Insurance Authorization Coordinator for our expanding Behavioral Health clinic. This is a .75 FTE position .

The NIHR conducts research on mental health, disasters, first responders support, secondary trauma and trauma recovery and also operates the Veterans Health and Trauma Clinic (VHTC), an innovative behavioral health care clinic providing specialized services to address the mental health needs of individuals and families in our military and civilian communities. Job duties of this position include billing, insurance authorizations, and other office duties which involve analytical skills and personal accountability.

Who We Are:

The University of Colorado Colorado Springs at (UCCS) is one of four campuses in the University of Colorado system and is home to over 10,500 undergraduate and 1,900 graduate students.

Colorado Springs at (pop. 400K ) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report at as one of the top Best Places to Live in the U.S.

Job Duties:

  • Data entry

  • Invoicing and Accounts receivable/payable to the clinic

  • Receiving and sorting incoming payments

  • Managing status of client accounts and balances

  • Issuing bills, invoices, and receipts

  • Work with billing company to ensure accounts are up to date and produce reports needed for quarterly reports

  • Prepares and Complete deposits

  • Actively seek information to understand client circumstances and problems with patient billing issues, to include direct communications with client when necessary

  • Investigate typical and escalated patient billing complaints

  • Data entry into client database

  • Verifying client insurance eligibility

  • Obtaining proof of insurance

  • Completing pre-authorizations needed for services

  • Tracking the authorization process start to finish

  • Notifying and collecting data needed for authorizations from staff

  • Address client care issues/questions within an appropriate time period. Work with Office Manager to resolve issues as needed

  • Communicate with insurance brokers, third party administrators, insurance carriers, and providers as questions and issues arise

  • Assist front office staff with Chart Audits

  • Act as back up to Office manager when needed

  • Assist with ordering office supplies

  • Attend various meetings to support and represent clinics as needed

  • Other duties as assigned

Job Competencies:

  • Ability to be comfortable, articulate, and professionally appropriate, yet sensitive, in working with the public – our clients, including faculty, students, and staff

  • Ability to learn new computer systems with minimum training or supervision

  • Strong and positive interpersonal, teamwork and customer service skills -- ability to handle difficult interpersonal and telephone interactions while maintaining a professional demeanor

  • Proficient in use of Microsoft computer programs (Word and Excel as a minimum) and internet technologies

  • Excellent written and verbal communication skills

  • Experience working with an Electronic Medical Records system

  • Knowledge of billing, accounts receivables, authorization processes

  • Comfortable with math and financial data and reporting

  • Ability to use critical thinking to analyze, evaluate, and solve problems

  • Be comfortable, articulate, determined and firm, while professionally appropriate in working with insurance companies and agencies to advocate for the clients and clinic.

  • Excellent attention to detail; organized, diligent, and instinct to verify accuracy of work

  • Ability to make administrative/procedural decisions and judgments

  • Capable of working autonomously (motivated, self-directed, independent)

This position has been determined to be eligible for overtime (non-exempt) under the Fair Labor Standards Act (FLSA).

What We Offer:

University of Colorado Colorado Springs offers a comprehensive benefits package. Information on benefits programs, including eligibility, is located at: .

Salary Range: Generally starting at: $29,070 - $35,046 at .75 FTE

Tentative Search Schedule:

  • Applications will be reviewed week of November 2nd.

  • Virtual interviews will be conducted November 13th and 18th (tentatively).

  • Final interviews with the hiring authority will be conducted the week of November 30th.

  • Expected start date is mid-December.

The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado will consider all qualified applicants without regard to race, color, creed, religion, sex, national origin, age, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs, or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.


Minimum Requirements:

  • 2 years of professional full-time equivalent medical and/or behavioral health billing and/or insurance authorizations experience

  • 2 years professional full-time equivalent experience working with Word, Excel, and other documents using Microsoft Office in a professional setting

  • 2 years professional full-time equivalent experience with financial transactions such as invoicing, processing refunds, collecting payments

  • 2 years professional full-time equivalent experience with office accounting functions such as posting and reporting transactions and account reconciliations.

  • 1 year full-time equivalent EMR experience

Preferred Requirement:

  • 3 years of experience in medical and/or behavioral health billing and/or insurance authorizations

  • 2 years of experience in higher education clinical office setting

  • 1 year prior experience working in a behavioral health setting

  • Associates degree or higher in accounting, business or related field

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to stand and walk. Tasks may involve looking at computer screen continuously for long periods of time, hearing within normal range. The employee must occasionally lift and/or move up to 20 pounds.

Job: Finance and Accounting

Primary Location: Colorado Springs

Job Category Finance and Accounting

Department C0001 -- Colorado Springs Campus

Schedule Part-time

Posting Date Oct 15, 2020

Unposting Date Ongoing

Posting Contact Name Janet Fritz

Posting Contact Email

Posting Number 00723061

Req ID: 19345

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.