Davita Admissions Specialist in Centennial, Colorado
Job DescriptionJob DescriptionAdmissions Specialists provide contact center-based support via phone,email, fax, and web to facilitate placement requests for those patientswho choose DaVita visiting or permanent dialysis. The position will facilitatethe arranging of dialysis placements while providing service deliveryexcellence to build and establish strong hospital relationships. The positionsupports the community in the event of an emergency making emergency dialysisplacements to calling patients and teammates during emergency events to makesure all are accounted for and safe.Details of the role:Pay: $16.33/hrLocation: Centennial, COHours: varying shifts, starting as early as 7:30 am and as late as 11 amTraining: 3-4 weeks of hands-on and classroom style trainingDuties and Responsibilities:Respond professionally, promptly, and courteously to inbound calls,e-mails and faxed referrals and/or requests for treatment optionsRequest placement and/or respond to inquiries regarding treatment optionsvia outbound calls, e-mail, and/or other designated contactsPlace outbound calls to Hospitals to complete placement requestsUnder the direction and supervision of the supervisor, develop and enhanceprocesses to ensure effective growth within placements as well as treatmentoption modalitiesBuild positive relationships with Hospitals, Discharge planners, CaseManagers, & DaVita teammates across the Village and provide customerservice excellenceAdhere to performance metrics and quality assurance call standardsComply with all HIPAA regulations regarding patient information to assureconfidentiality of patient health information (PHI)Ability & willingness to learn about Kidney Disease and related topicsOrganized multi-tasker with excellent time management and prioritizationskillsAttention to accuracy of details and relentless follow-through with a curiousand investigative inclinationConsistent, regular, punctual attendance as scheduled is an essentialresponsibility of this positionAble and willing to work overtime as required and work duringexpanded/non-traditional hours to serve patients and teammates (indifferent time zones)Perform other duties as assignedHere is what you can expect when you join our Village:* A "community first, company second" culture based on Core Values thatreally matter.* Clinical outcomes consistently ranked above the national average.* Award-winning education and training across multiple career paths to helpyou reach your potential.* Performance-based rewards based on stellar individual and teamcontributions.* A comprehensive benefits package designed to enhance your health, yourfinancial well-being and your future.* Dedication, above all, to caring for patients suffering from chronickidney failure across the nation.Join us as we pursue our vision "To Build the Greatest Healthcare Communitythe World has Ever Seen."Why wait? Explore a career with DaVita today.Go to http://careers.davita.com to learn more or apply.DaVita is an equal opportunity/affirmative action employer. As such,DaVita makes hiring decisions solely on the basis of qualificationsand experience, and without regard to race, color, religion, sex,gender identity, sexual orientation, national origin, disability orprotected veteran status.