Colorado Healthcare Jobs

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Well States Healthcare Case Manager / Customer Service in Castle Rock, Colorado

The Case Manager / Customer Care Representative position is responsible for coordinating the scheduling of medical treatment for individuals who have been involved in auto-related accidents. The Case Manager / Customer Care Representative works with law firms to analyze the needs of their clients and coordinate appropriate medical care based on the recommendations of medical providers and within the constraints of the known automobile policy limits. Primary responsibilities include, but are not limited to:

  • Communicating with medical providers and attorneys

  • Securing appointments for clients

  • Preparing agreements for clients and medical providers

  • Ensuring the appropriate documents are signed and filed

  • Collecting medical bills and records

  • Following HIPAA regulations

The position is salaried and full-time, Monday through Friday. Start time can be flexible from 7:00 AM to 8:00 AM.


The Case Manager / Customer Care Representative will be, or possess:

  • "High energy" and "action oriented"

  • Able to solve problems and provide solutions to customers

  • Have a pleasant phone demeanor

  • Highly organized

  • Detail oriented

  • Excellent oral and written communication skills

  • Proficient in Word, Excel, Acrobat

  • Able to communicate in a professional manner

  • Computer proficient

  • College degree preferred

  • Spanish language skills helpful.


Well States Healthcare is pleased to offer:

  • A salary $40,000-50,000 annually, based on skills and experience

  • Bonus program

  • Paid Holidays

  • Paid Vacation

  • Health, Medical and Dental Insurance