Well States Healthcare Case Manager / Customer Service in Castle Rock, Colorado
The Case Manager / Customer Care Representative position is responsible for coordinating the scheduling of medical treatment for individuals who have been involved in auto-related accidents. The Case Manager / Customer Care Representative works with law firms to analyze the needs of their clients and coordinate appropriate medical care based on the recommendations of medical providers and within the constraints of the known automobile policy limits. Primary responsibilities include, but are not limited to:
Communicating with medical providers and attorneys
Securing appointments for clients
Preparing agreements for clients and medical providers
Ensuring the appropriate documents are signed and filed
Collecting medical bills and records
Following HIPAA regulations
The position is salaried and full-time, Monday through Friday. Start time can be flexible from 7:00 AM to 8:00 AM.
The Case Manager / Customer Care Representative will be, or possess:
"High energy" and "action oriented"
Able to solve problems and provide solutions to customers
Have a pleasant phone demeanor
Excellent oral and written communication skills
Proficient in Word, Excel, Acrobat
Able to communicate in a professional manner
College degree preferred
Spanish language skills helpful.
Well States Healthcare is pleased to offer:
A salary $40,000-50,000 annually, based on skills and experience
Health, Medical and Dental Insurance