Boulder Community Hospital Patient Access Registrar in Boulder, Colorado

POSITION SUMMARY The Patient Access Registrar is responsible for the smooth operation and flow of patients within the registration area. This includes greeting patients, providing information, answering phones, registering patients, coding lab accounts and entering exam orders as required. They are also responsible for obtaining all demographics, insurance information, appropriate codes, and authorizations from patients (or their representatives) and physicians in a courteous and efficient manner for billing. Other duties pertinent to optimal customer service, patient flow, and efficient staff utilization are also expected. This position is also competent in all Patient Access Bed Board duties and qualifications and rotates between the two positions.

JOB QUALIFICATIONS Education or Formal Training

  • High school diploma or equivalent preferred.

  • Medical terminology course preferred.

  • Keyboarding, filing, office procedures classes and/or experience desirable.

Knowledge, Skill and Ability

  • Understanding of medical terminology, grammar, punctuation, style, and editing.

  • Excellent spelling skills.

  • Basic understanding of anatomy.

  • Basic knowledge of insurance, coding, and authorizations.

  • Good computer skills.

  • Proper phone etiquette and communication skills.

  • Ability to maintain high levels of confidentiality.

  • Ability to prioritize, concentrate, and multitask.

  • Excellent listening skills.

  • Ability to work independently.

  • Ability to maintain high levels of accuracy and organization during high volume periods, with the ability to consistently prioritize, meet changing deadlines, and troubleshoot problems.

  • Knowledge of hospital and departmental policies, procedures, and systems.

  • Excellent problem solving skills including ability to identify multiple factors that may impact decisions, selecting best option.

  • Ability to exercise tact, judgment and persuasiveness in creating and maintaining harmonious relations in working with coworkers, patients, families, visitors, physicians, and the general public.

  • Must be able to maintain composure with working under stressful situations, high volume periods, with a high accuracy rate and productivity in a busy setting with many interruptions.

Experience

  • Prefer previous experience working in an office setting, preferable medical, with public contact reception.

  • Knowledge of medical terminology preferred.

  • Cash handling experience preferred.

  • Customer service experience preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Interview patient in person or over the telephone to obtain demographic, billing, and insurance information.

  • Completes appropriate registration pages.

  • Coordinates the flow of paperwork with the appropriate department staff.

  • Ability to locate orders/scripts.

  • Determine charges for self-pays and patient responsibility, collects payment and applies to the appropriate patient account; provides the patient with a receipt.

  • Determine insurance eligibility and collect payment appropriately.

  • Run credit card payments through EasyPay and scan the receipt into the proper account in Meditech.

  • Obtain signatures for necessary paperwork including, but not limited to, financial agreements and medical release, etc.

  • Enter Emergency Room patients onto the EDM Tracker.

  • Follow procedures to enter “DOE” patients.

  • Demonstrate thorough knowledge of “EMTALA” regulations.

  • Run orders for imaging patients.

  • Enter codes into the Coder Desktop for lab patients.

  • Ability to register all patients for any hospital services.

  • Problem solves account registration issues when working reports and/or patient concerns.

  • Prioritize work according to departmental need.

  • Identifies and processes insurance exclusions.

  • Correctly distinguishes accounts that have special registration, billing, pricing, and resulting.

  • Maintain proficiency on all necessary software modules, including, but not limited to Meditech Admissions, Community Wide Scheduling, Imaging and Therapeutic Services, Abstracting and B/AR modules.

  • Exercise good judgment in referring complex situations to the appropriate leadership team member.

  • Respond to patient questions, concerns and feedback, referring them to appropriate lead or supervisor.

  • Assist with answering incoming calls into the area.

  • Must be able to effectively interact with departments including direct relationships with nurse practitioners, nurses, technologists, and medical assistants.

  • Responsible for meeting all competencies as listed on the Competency Based Orientation and regularly scheduled competency check-offs.

  • Act as resource to fellow employees concerning patient matters in a friendly, cooperative manner within the guidelines of patient confidentiality policies.

  • Employees are expected to comply with all regulatory requirements, including Joint Commission Standards.

  • Is familiar with organization, department, and job specific Environment of Care areas, including Life Safety, Utilities Management, Hazardous Materials communications, Emergency Preparedness, Infection Control, and Medial Equipment failure.

  • Must adhere to Universal Precautions which includes:

a) The use of protective barriers as appropriate; *gloves *masks *gowns *pocket masks *safety glasses b) Handling and disposing of infectious waste appropriately c) Hand washing as appropriate

  • Ability to perform all essential duties and responsibilities of a Patient Access Bed Board Coordinator.

OTHER DUTIES/RESPONSIBILITIES

  • Keep up-to-date with all hospital policies and procedures.

  • Assist with coverage of open shifts when needed.

  • Attend staff meetings and all mandatory meetings as required.

  • Keep up-to-date with all hospital policies and procedures.

  • Complete required hospital-wide trainings as required.

  • Report all supply needs, work related problems, or injuries to leadership.

  • Read and return all e-mail, phone calls.

  • Responsible for time keeping, clocking in and out according to established guidelines, as well as, reporting absences, leaves, and tardiness according to policy.

  • Ensure that all supplies and forms are stocked in the area.

  • Assists with other duties as assigned.

  • Ability to perform all essential duties and responsibilities of a Patient Access Bed Board Coordinator.

MATERIALS AND EQUIPMENT DIRECTLY USED Computers, Microsoft Office, copy machines, FAX, telephones, scanners, Meditech and other technology equipment/software.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

  • Long periods of sitting and repetitive motion.

  • Close proximity to computer terminal.

  • Visual acuity necessary to operate computer 7-8 hours daily.

  • While performing the duties of this position, the employee is occasionally required to stoop, crouch, twist, kneel, and squat.

  • Tolerance to high noise levels, multiple interruptions and an ability to meet deadlines.

  • The employee must be able to support, push, pull, and/or lift up to 10 pounds.

  • Functional physical demands include manual dexterity, fine motor skills, and reaching. The following senses will be needed for essential duties of the job: speech, vision, hearing, and touch.

  • Fast-paced, challenging and stressful work environment.

INTERRELATIONSHIPS

  • Must be able to be accountable and effective in a team environment.

  • Ability to maintain patient confidentiality at all times, discussing only pertinent and necessary details or data with the appropriate people to provide excellent patient care and service.

  • Responsible for representing the hospital with a courteous, positive, and professional attitude; conducting duties and behavior with ENCORE standards.

  • Ability to relate well to others and be able to project a calm, caring attitude while dealing with a wide variety of situations and personalities.

  • Ability to work closely with interdepartmental personnel in maintaining optimal levels of patient flow, efficiency and organization to meet the needs of patients and their families, physicians, billing, medical records, etc.

SUPERVISORY DUTIES None

PATIENT CARE/INTERACTION When applicable, employees must be able to adjust the essential functions they perform appropriately to the age of their patient/customer. Employees must demonstrate knowledge of the principles of growth and development and the knowledge and skills necessary to provide for the primary population of patients served in the department. Employees demonstrate the ability to alter care and patient/family education based on the age or developmental level of the patient. Primary patient population served. (Check all that apply)

Neonate/Infant (birth – 12 months)

x

Adult (18 – 69 years)

Child (13 months – 12 years)

x

Older Adult (70+ years)

Adolescent (13 – 17 years)

This position does not have regular patient contact.

EMPLOYEES ARE HELD ACCOUNTABLE FOR ALL DUTIES OF THIS JOB A detailed list of all competencies is listed in the competency-based orientation checklist