Boulder Community Hospital EHR Principal Trainer 2 - Epic Home Health ( Project Position ) in Boulder, Colorado

The Boulder Community Health Information Technology team is looking for high-aptitude employees that are interested in meaningful work that makes a difference in our community. We offer a unique opportunity to work with leading edge technology in a non-profit, community-based organization where you can directly see the positive impact of your contributions through the work of our caregivers and putting technology in our patients’ hands.

Applicants must be mission-oriented and committed to making a difference in the lives of our patients. To better connect with our mission we highly encourage our IT employees to regularly spend time rounding with our physicians and other front-line staff. We invest in the professional growth of our employees and expect that all team members commit to lifelong learning. Candidates must be highly collaborative team players, deliver excellent work, be resilient under pressure, and contribute to an enjoyable and fun workplace that people look forward to joining every day. If you feel this is a great fit for you, then please read on and consider this great opportunity!

POSITION SUMMARY

The EHR Principal Trainer has the responsibility to manage the development, implementation, and evaluation of a comprehensive training program for an assigned group of end users and assigned applications for the organization’s electronic healthcare record.

JOB QUALIFICATIONS

Education or Formal Training

  1. Bachelor’s degree, preferably in Healthcare, Education, or Information Technology, or equivalent experience in lieu of degree

Special Qualifications (Licensure, Registration, etc.)

Level 1

  1. Certification preferred: PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management) or Epic Certification or other certification approved by the IT Director.

  2. Epic certification preferred and is required within 6 months of position start. All applicable certifications must remain in good standing while in position.

  3. Adobe Captivate experience a plus

  4. Healthstream Learning Management System experience a plus

Level 2

  1. Certification preferred: PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management) or Epic Certification or other certification approved by the IT Director.

  2. Epic certification preferred and is required within 6 months of position start. All applicable certifications must remain in good standing while in position.

  3. Adobe Captivate experience a plus

  4. Healthstream Learning Management System experience a plus

Level 3

  1. Certification required: PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management) or Epic Certification or other certification approved by the IT Director.

  2. Epic certification preferred and is required within 6 months of position start. All applicable certifications must remain in good standing while in position.

  3. Adobe Captivate experience a plus

  4. Healthstream Learning Management System experience a plus

Knowledge, Skill and Ability

  1. Demonstrates the ability to work independently and with minimal supervision, in a fast-paced and frequently changing environment.

  2. Ability to develop and deliver Epic training initiatives to a defined group of users.

  3. Ability to master assigned Epic applications and related workflows to develop audience-specific training, including classroom, print, virtual, and computer-based curriculum.

  4. Ability to organize end-user training schedules and registration.

  5. Ability to train and credential additional trainers to assist with end user training. Conducts classroom, one-on-one, and virtual training as needed. Provides elbow and virtual end user support as needed.

  6. Ability to work closely with project leadership, customer leadership, and subject matter experts to ensure training is appropriately structured to satisfy a broad range of training audience requirements.

  7. Ability to lead the building, testing, and maintenance of a training environment.

  8. Ability to lead continuous testing and modification of training materials, and ensures the communication of relevant changes to end users.

  9. Ability to serve as the team learning management system administrator.

  10. Ability to act as a liaison between the customers and the Epic build team to enhance training processes.

  11. Ability to assists in the development of super users and helps plan for go-live super user support.

  12. Ability to display enthusiasm for serving others.

  13. Ability to generate enthusiasm with team members, end users, and partners in support of change management efforts. Leads others to adhere to established industry best practices, standards, and quality.

  14. Ability to work occasional evenings or weekends and occasional overnight travel in support of major projects.

  15. Demonstrates adaptability/flexibility skills: Demonstrating flexibility with respect to changing end-user business needs

  16. Demonstrates critical thinking skills: The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

  17. Demonstrates dependability/Meets Deadlines: The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner

  18. Demonstrates initiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

  19. Demonstrates exceptional interpersonal skills: The ability to communicate information clearly and concisely with project leadership and subject matter experts

  20. Learning: The ability and willingness to learn new software and systems

  21. Demonstrates excellent listening skills: Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy

  22. Demonstrates excellent problem-solving skills: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

  23. Relationship building: The ability to gain trust and establish effective relationships with Epic counterparts

  24. Resilience: The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

  25. Connected to the Mission: The ability to connect work with what matters to the community. Keeping the mission at the forefront for patient safety. Never losing sight of the importance of the collective work when making decisions.

  26. Focus on Service: The ability to provide the best service to the customers, going above and beyond to assure the customers are satisfied, and being accountable for excellence

  27. Demonstrates collaboration skills: Works cooperatively in a cohesive unit or group to produce more or greater results than any member could individually. Works constructively with others. Able to navigate difficult interpersonal situations to work as a team toward the same goal. Capacity to manage multiple competing objectives and to clearly communicate results.

Experience

Level 1

  1. Up to two years of relevant healthcare IT (Information Technology) experience preferred.

  2. Up to two years healthcare experience preferred.

  3. Up to two years of Epic experience preferred.

Level 2

  1. Two to five years of relevant healthcare IT experience preferred.

  2. Up to two years healthcare experience preferred.

  3. More than two years of Epic experience preferred.

  4. Experience to develop high level of expertise using computer tools in a clinical setting is required.

  5. Some experience with clinical assessment, planning, protocol development, standards, policies and procedures is preferred.

  6. Participated in a minimum of one information systems implementation/go-live.

  7. Previous teaching/training and project management experience is preferred

Level 3

  1. More than five years of relevant healthcare IT experience preferred.

  2. Up to two years healthcare experience preferred.

  3. More than five years of Epic experience preferred.

  4. Experience to become very efficient in using computer tools in a clinical setting is required.

  5. Experience to become an expert in clinical assessment, planning, protocol development, standards, policies and procedures, quality control and inter-departmental issues and communications;

  6. Worked independently with a minimum of three years in implementing information systems.

  7. Previous teaching/training and project management is required.

MATERIALS AND EQUIPMENT DIRECTLY USED

  1. Computer, Printer, Audio-visual equipment, Keyboards and Monitors

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

  1. May require sitting at a desk and a computer or standing in a classroom for up to 8 hours

  2. Physical working environment may include, but not limited to the following hazards: chemical, electronic, mechanical, bio-waste, explosive, radiation, etc.

  3. Environmental conditions may include, but not limited to, variations in temperature, noise, odors, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Scope of Duties:

  1. Required to work with multiple applications impacting clinical informatics. Applications may span multiple systems, vendors and operating platforms

  2. Support BCH’s strategic initiatives and regulatory requirements.

  3. Will lead the Clinical Informatics staff’s work with physicians, nurses, and other clinical staff to ensure design, implementation, and ongoing support of the EHR meets their needs. Additionally, works with customers to identify and define policy additions or changes effected by EHR system implementations.

  4. Serves as a project leader, applying effective project management principles to all aspects of the clinical workflow.

  5. Serves as an informal leader and technical expert.

Administration and planning:

  1. Loading content within and maintaining the Learning Management System (LMS)

  2. Reporting out on training and development progress with project leadership

  3. Scheduling trainers to teach classes

Developing the Epic training environment:

  1. Preparing for the creation and build of the training environment

  2. Providing support and troubleshooting issues that arise in the training environment

  3. Developing a training environment to support a variety of patient scenarios

Developing training programs:

  1. Determining the types of curriculum delivery methods (such as instructor led classes, e-learning, and blended learning) that will be used during super user training and end user training

  2. Developing post-live training for new hires, refresher training, optimization, upgrade training, and other ongoing training needs.

  3. Conduct training as needed.