Boulder Community Hospital Clinic Receptionist - Boulder Heart in Boulder, Colorado
Full Time- Days - 40 Hours/Week
Starting rate of $13.98 per hour, additional consideration based on years of experience.
Boulder Community Health was recently honored as Best Local Employer by the Daily Camera in the 2018 Boulder County Gold, their People’s Choice Awards for businesses in Boulder County. Come join us and be a part of an independent, community-focused health system and feel good knowing that your work will make a difference in people’s lives and be a positive contribution to the community. POSITION SUMMARY Under general supervision, greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. This position requires demonstrated competency to care for patients of specific ages as defined in the department’s scope of service and in specific department competency assessments. Boulder Community Hospital (BCH) Primary Care Physician Clinics are guided by the philosophy of the Patient-Centered Medical Home. The medical home organizes care around patients, while engaging a multidisciplinary Care Team working proactively to coordinate and track care for each individual patient. JOB QUALIFICATIONS Education or Formal Training High School graduate or GED preferred Special Qualifications (Licensure, Registration, etc.) None Knowledge, Skill and Ability 1. Knowledge of medical terminology 2. Knowledge of office procedures 3. Knowledge of grammar, spelling and punctuation to type patient information 4. Knowledge of Joint Commission regulations and Corporate Compliance program and regulations 5. Skill in operating a computer, fax and photocopying machine 6. Ability to speak clearly and concisely 7. Ability to read, understand, and follow oral and written instruction 8. Ability to sort and file materials correctly by alphabetical or numeric system 9. Ability to establish and maintain effective working relationships with patients, employees, physicians and the public 10. Ability to keep patient information confidential Experience 1. Prefer one-year reception experience. 2. At least six months coding experience preferred 3. Word processing and computer experience preferred WORKING ENVIRONMENT/PHYSICAL ACTIVITIES Work is performed in reception area or phone room. Involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant and interrupted. Contact involves dealing with sick people. Physical Activities 1. May require sitting for long periods of time. 2. Stooping, bending, and stretching for files and supplies. 3. Occasionally lifting files or paper weighing up to 30 lbs. 4. Requires manual dexterity sufficient to operate keyboard, type 45 wpm, operate a calculator, telephone, copier, and other office equipment as necessary. 5. Vision must be 20/20 and hearing must be in the normal range for telephone contacts. 6. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Consistent and on time attendance is an essential function of the position. 2. Greets patients and visitors in a prompt, courteous and helpful manner. 3. Checks in patients; verifies and updates necessary information in the medical record and into computer. Checks out patients. 4. Collects payments from patients. 5. Assists patients with questions about their accounts. 6. Calculates superbills. 7. Escort patient to exam room or lab when needed. 8. Prepares daily deposits for pick up. 9. Maintains appointment book, when applicable and follows office scheduling policies. 10. Maintains lobby in neat and orderly manner. 11. Answers phone, screens calls, takes messages and provides information. 12. Files charts, lab work, physicians’ reports, etc. 13. Screen visitors and responds to routine requests for information. About Boulder Community Health and Boulder, Colorado Uncompromising medical excellence, delivered with the values of respect and compassion. Since 1922, Boulder Community Health has built our reputation on this promise. As a community-owned and operated not-for-profit hospital and clinics, we remain dedicated to meeting the evolving healthcare needs of our citizens and providing access to high quality medical care. Our state-of-the art facilities are home to many medical professionals who offer an extensive range of medical services. Nestled in the foothills of the Rocky Mountains, adventure awaits you right outside your door. Big, beautiful vistas, serene snow-capped mountains, and a lifestyle conducive to enjoying the outdoors bring a truly fresh perspective to our practice of healthcare. Surround yourself by natural beauty and an active, life-embracing community, while you enjoy state of the art facilities and equipment along with a competitive compensation and benefits package, including health/dental/life, paid annual leave, tuition reimbursement and much more. EOE/Affirmative Action/Drug-free workplace