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University of Colorado Quality and Process Improvement Specialist in Aurora, Colorado


University of Colorado | CU Anschutz Medical Campus

Department: Office of the Vice Chancellor for Research

Job Title: Quality and Process Improvement Specialist, Senior

Position #780821 – Requisition #19924

* Applications are accepted electronically ONLY at

  • The University of Colorado Denver l Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

Who We Are:

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

The Office of the Vice Chancellor for Research has an opening for a full-time University Staff (unclassified) Quality and Process Improvement Specialist position.

Job Summary:

The Office of the Vice Chancellor for Research (OVCR) at the University of Colorado Anschutz Medical Campus (CU Anschutz) seeks a Quality and Process Improvement Specialist, Senior. CU Anschutz is a large academic medical center located in the Denver Metropolitan area with a sponsored research portfolio of more than $500 million annually. CU Anschutz seeks a qualified candidate to drive and lead complex projects using research process improvement methodologies, project management strategies, leadership, and change management skills to achieve improvements in both research and operational outcomes.

The Senior Specialist works collaboratively with multidisciplinary teams to strategize, develop, and achieve goals for improving the delivery of consistently safe, effective, efficient, patient-centered, timely and equitable research care. The Specialist leads and mentors improvement teams in the use of appropriate quality and process improvement techniques and methodologies; transfers process improvement knowledge and skills to teams in the course of project execution; develops the ability to navigate the political landscape, critical thinking and influencing skills. In addition, the Senior Specialist mentors, coaches, and collaborates with management to provide lead responsibilities to other team members. This position would work directly with multiple programs in the Office of the Vice Chancellor for Research, including coordination with institutional partners including the Clinical Research Administrative Office, the IRB, the Office of Grants and Contracts, hospital partners and other groups.

The Quality and Process Improvement Specialist, Senior will work independently to review and assess current initiatives on campus and map key processes. The Senior Specialist will help streamline and improve quality and operational processes by working closely with the teams and leadership. The Senior Specialist will collect, summarize, and analyze data to help understand processes and identify opportunities to optimize and improve processes within and among groups on campus.

Examples of Work Performed:

  • Develops, evaluates, plans, and implements improvements in research and operational processes and practices.

  • Demonstrates proficiency in data management including development of complex data collection plans; conducting measurement system analysis; analyzing, interpreting, and summarizing data sets to support root cause analysis and to demonstrate improvement; and establishing appropriate control plans.

  • Effectively assesses organizational needs, objectives and challenges and formulates appropriate improvement strategies in collaboration with assigned areas to support internal clients in achieving business results that are aligned with organizational strategy, pillar goals, mission, vision, and values.

  • Acts in a consultative manner that engages and influences internal and external stakeholders as participants and owners of the processes being improved and fosters a culture of continuous improvement.

  • Completes complex projects using established continuous improvement tools and methodologies to identify objectives and metrics, analyze current processes, create, and implement new processes, report identified savings and results, and imbed sustainability plans. Follows established practices for documentation.

  • Leads, facilitates, coordinates, and provides project management for clinical and/or operational process improvement projects/teams.

  • Demonstrates exceptional project management skills and proactively identifies and addresses potential project delays.

  • Partners with internal and external stakeholders to facilitate teams, resources, and meetings effectively.

  • Utilizes and transfers change management and improvement skills to process owners and builds process improvement capabilities across the organization through project work.

  • Develops, implements, and facilitates quality and process improvement trainings and training materials as necessary.

  • Acts as a team leader and role model to other team members; includes functions such as coaching, training, monitoring, assisting with goal setting and managing the flow of day-to-day operations.

  • Other tasks and duties, as assigned by supervisor

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Salary and Benefits:

  • The salary range (or hiring range) for this position has been established at $ 59,299 to $75,428.

  • The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

  • The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

  • This position is not eligible for overtime compensation.

  • Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

  • Here is a link to an overview of the benefits package

  • Here is a link to a Total Compensation Calculator

Diversity and Equity:

  • The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at

  • The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

  • The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.


Minimum Qualifications:

  • A bachelor’s degree in public health, public administration, social/behavioral sciences, physical sciences, nursing, healthcare, business administration, business, or a directly related field from an accredited institution.

  • At least three (3) years of progressively responsible experience developing, evaluating, planning, and implementing process improvement projects.

  • Experience in clinical research, research administration, health care experience or equivalent

  • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

  • Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

  • Advanced degree, (MA, MS, RN, PhD) or the equivalent combination of education, training and experience from which comparable skills can be acquired, preferably in life sciences or health-related field

  • Experience in clinical trial regulatory work including submissions to institutional regulatory entities (e.g. the Institutional review board) and external entities (e.g. the Food and Drug Administration)

  • Process improvement related certificate (Lean Six Sigma, BPM, etc.)


  • Ability to communicate effectively, both in writing and orally.

  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

  • Outstanding customer service skills.

  • Demonstrated commitment and leadership ability to advance diversity and inclusion.

  • Able to adapt to ambiguous and/or changing situations and produce results

  • Exceptional attention to detail

  • Effective collaboration and facilitation skills

  • Data management proficiency, including development of complex data collection plans; measurement system analysis; analyzing, interpreting, and summarizing data sets; and establishing appropriate control plans.

  • Self-motivated, willing to take action with demonstrated ability to establish relationships

  • Independent judgment, strong organization and communication skills and a superior customer service focus

  • Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

  • Ability to critically assess a program solicitation

  • Ability to work with minimal supervision and as part of a team

  • Strong interpersonal skills (written and verbal) and high degree of professionalism

  • Ability to prioritize and manage multiple projects and tasks

  • Proficiency in Microsoft Suite & familiarity with Excel

Job: Research Services

Primary Location: Aurora

Job Category Research Services


Schedule Full-time

Posting Date Mar 1, 2021

Unposting Date Ongoing

Posting Contact Name Ben Echalier

Posting Contact Email

Posting Number 00780821

Req ID: 19924

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.