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Veterans Affairs, Veterans Health Administration Prosthetics Clerk in Aurora, Colorado


This job opportunity announcement (JOA) will be used to fill one (1) Prosthetics Clerk vacancy in Prosthetics Service located within the VA Eastern Colorado Health Care System at the Rocky Mountain Regional VA Medical Center in Aurora, CO.


The position has high degree of visibility throughout the medical center and the general public as a result of the direct patient care contact with the Veteran population, many of whom are severely disabled. A display of positive image on behalf of the VA is critical and required. The incumbent should be highly motivated to seek ways to expedite patient processing, accomplish the VA mission and adapt to the ever-changing world of health care. The incumbent must tailor the patient care/support service to meet the specialized need(s) of the individual patient. Duties include but are not limited to: Obtain information from supplier's regarding items/services needed for specific patient needs, ensuring the vendor has appropriate information to order. Respond to routine and technical questions regarding patient's rights, responsibilities and medical eligibility for prosthetic services. Assist in determining the nature of the patient's prosthetic needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate. Answer the telephone, take complete messages and ascertains nature of requests and directs callers to appropriate staff, or personally provides the information desired when routine or procedural matters of the office are involved. Communicates decisions on client eligibility for prosthetic devices and reviews requests for prosthetic devices from a physician or a prescription. Counsels patients and documents all determinations. Record the receipt and issuance of equipment and supplies and stores them for use in Prosthetics. Complete and route receiving reports for replacement inventory items and special-order items for individual patients. Monitor requests and ensures equipment is ready for discharge. Perform clerical duties related to patient care and treatment such as coordinating or recording patient activities. Assist in determinations of eligibility and entitlement to Prosthetic services. Handle applications and prescriptions for prosthetic devices Ensures the legal requirements governing eligibility and entitlement to prosthetic devices are met. Maintain files and archives or disposes of them per RCS 10-1 Records Control Schedule. Work Schedule: Monday - Friday, 8:00 am to 4:30 pm

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Prosthetics Clerk/PD106200

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required


Conditions of Employment


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/02/2020. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1 year customer service experience; proficient in Microsoft office suite including excel; medical terminology; knowledge of all prosthetic items and programs; knowledge of equipment function and mechanics. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Most of the work is non-sedentary. There is considerable walking, standing, bending, carrying/lifting of items up to 25lbs such as equipment and supplies provided to beneficiaries. Incumbent must be able to move equipment, such as boxed wheelchairs on occasion. Some work is sedentary to record patients' records, respond to emails, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional Information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.