University Of Colorado Medicine Patient Affairs Coordinator - Cardiothoracic Surgery in Aurora, Colorado

CU Medicine is dedicated to providing healthcare and administrative support tothe University Of Colorado School Of Medicine s nearly 3,000 providers. Weare seeking a highly motivated Patient Affairs Coordinator to support ourCardiothoracic team.The Patient Affairs Coordinator is responsible for providing outstandingcustomer service to both physicians and patients throughout schedulingencounters within the Division of Cardiothoracic Surgery. The individual inthis position will perform a broad spectrum of duties related to the effectiveand efficient scheduling of patients for surgery, outpatient visits,and/or transfers from other institutions. This includes maintaining preciseinteractions with nurses, physicians, admissions, insurance companies,and any other departments or functions involved in the delivery of patientcare services. The Patient Affairs Coordinator will schedule patient ORprocedures via EPIC (electronic medical record system), verify alldocuments and lab results are ready and available for review prior to surgeryand ensure all documentation has been sent to hospital admissions,pre-anesthesia, insurance carriers, and others as appropriate. Scheduleoutpatient visits which includes preparing all necessary documentation withinmedical record for surgeon(s) to review, gaining insurancepre-authorization, and mailing information packet to patients as directed.Assist in the scheduling and attend various meetings to facilitatecommunication of key information regarding patient scheduling or otheractivities related to the accomplishment of the Division s clinicalobjectives. Attend clinics, as necessary, to assist with administrativeitems related to new and/or established patient visits. Obtain referralsand authorizations as necessary for all clinic and surgery patient encounterswhich requires regular interaction with insurance companies and a workingknowledge of various types of insurance along with CPT and Dx coding.Coordinate clinical workload for physicians to include answering patient phonecalls and directing them appropriately. Assist in the coordination of patienttransfers from Denver Health Medical Center and other facilities. Providecross-coverage as required for other administrative roles which may involvehandling mail, running errands on campus, providing set up and tear downservices for meetings etc. Participate in all staff meetings within theDivision and contribute towards any ongoing staff projects. Perform otherduties as dictated by the workload and as assigned by the Division Manager.Requires a high school diploma or equivalent with a minimum of 2 yearsexperience in a health-care setting including exposure to complex patientscheduling in an electronic medical record system; bachelor s degree&/or EPIC experience is highly preferred. Must demonstrate expertise withvarious computer programs including all MS Office Suite applications. Highlevel verbal and written communication in conjunction with professionaltelephone etiquette is essential. Must have superior editing and writingabilities suitable for academic standards. Exceptional customer serviceskills with the ability to maintain a positive attitude at all times and workwith diversified customer clientele is required. Must be flexible and capableof handling multiple and shifting priorities. The ability to handle sensitiveinformation in a confidential manner is required. Must demonstrate theability to act independently, have excellent interpersonal skills, and beable to maintain positive working relationships. Broad knowledge of medicalpractice front office operations and medical terminology is required.Familiarity with insurance plans, ICD-10/CPT coding and the priorauthorization requirements for procedures and tests is a plus.TO APPLY FOR THIS POSITION, please visit our website at www.cumedicine.usReference job #221. All applications MUST be submitted via our website.CU Medicine is dedicated to ensuring a safe and secure environment for our