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UCHealth EMS Dispatcher II in Aurora, Colorado

Summary: Leads team members of an assigned area or function by demonstrating and providing advanced knowledge of job responsibilities. Provides emergency and non-emergency telephone and text assistance.

Poudre Valley Hospital Ft. Collins and Denver, CO

UCHealth LifeLine

FT 1.0 FTE

Flex Schedule

Responsibilities:

This position will be cross trained in both UCHealth EMS and LifeLine communications centers and be responsible for dispatching both emergency and non-emergency ambulance transport request as well as emergency air medical helicopter request and critical care ground ambulances. Provides mentoring, monitoring, coaching, and assistance in solving complex or novel issues and problems. Serves as a positive role model for team members by working with them to promote teamwork, cooperation and exceptional customer service. Provides input on performance of staff. Provides emergency medical dispatch triage and instructions over the phone. Disseminates and coordinates communication plans as assigned by Division Chief/Managers. Champions initiatives or changes to ensure successful implementation. Coordinates services and ensures completion of all necessary paper work. Assists with the development, implementation, and evaluation of departmental policies and procedures. Generates and evaluates reports which evaluate metrics to determine team effectiveness. Responds to calls for service from hospitals, medical facilities, the public, and other agencies via telephone, radio and computeraided dispatch (CAD) systems and coordinates patient transport and transfer. Evaluates system workflow, inter-agency interactions, and other areas which could benefit from process improvement.

Minimum Required Education:

High school diploma or GED.

Required Licensure/Certification:

Basic Life Support (BLS) Healthcare Provider. EMD Certification.

Minimum Experience:

2 years of relevant experience

At UCHealth, we do things differently

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado’s largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it’s a passion.

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we’ll do everything in our power to make sure you grow and have a meaningful career. There’s no limits to your potential here.

Be Extraordinary. Join Us Today!

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual’s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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