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Metro Community Provider Network Customer Care Center Health Records Specialist in Aurora, Colorado

About STRIDE Community Heath Center

STRIDE is a non-profit, Federally Qualified Health Center (FQHC) with a history of providing primary care and other health-related services in a community-based setting. Established in 1989 in response to the primary health care needs of the medically indigent population in suburban Denver, STRIDE has the largest population base of any FQHC in Colorado and provides primary care, dental, pharmacy, behavioral health, health education and outreach and enrollment services in accordance with its mission. We provide a positive work place with a culturally diverse population of employees that are committed to being focused and disciplined team members.

We Offer:

  • Medical, Dental, and Optional Vision Insurance.

  • Paid-Time-Off (PTO).

  • Company Paid Life Insurance.

  • A 401K retirement savings plan & match!

  • Flexible Spending Account (FSA) and Dependent Care options.

A successful candidate will live STRIDE ICARE values:

Integrity – doing the right thing even when no one is watching.

Compassion – meeting the patient where they’re at with empathy.

Accountability – doing what we say we’re going to do.

Respect – showing attention to human dignity.

Excellence – having a “growth mindset; striving to learn more and practice continuous improvement.

What will you be doing in this role? A successful candidate will:

General Purpose: Provide support for maintenance of clinical health records, follows STRIDE protocol for retention, maintenance and release of health records. Process and follow up on internal and external specialty referrals including processing health records.

Essential Duties/Responsibilities:

  • Ensures health related reports/records are scanned and indexed into the Electronic Health Records (EHR) within the required guidelines

  • Ensures patient information is maintained and treated according to HIPAA privacy laws and confidentiality guidelines.

  • Follows STRIDE and HIPAA guidelines when releasing health records to authorized requested parties.

  • Assists and responds to health records related questions and requests

  • Responds to records requests via Patient Portal.

  • Faxes records requests on behalf of STRIDE following policies and procedures

  • Communicates with team members and Customer Care Center management team regarding workload and challenges

  • Assists and responds to referral related questions

  • Routes messages to clinic staff following policies and procedures

  • Informs and guides patients to resources within or outside of STRIDE Community Health Center

  • Maintains communications and collaborates with patient, physician, payer representative and internal staff

  • Forwards referral information to appropriate STRIDE employee following policy and procedures

  • Process internal and external referrals daily, prints and faxes pertinent patient health information to specialists according to STRIDE and HIPAA guidelines

  • Enters referral information into database

  • Follows up on all referrals following guidelines

  • Speak to specialist offices, as necessary, to assist in the guidance of the referral process and problem solve any concerns that may arise as a result of the referral process

  • Pulls and/or requests reports for the specialist to close out the referral

  • Scans and imports specialty reports in a timely manner following policy and procedures

Non-Essential Duties/Responsibilities

  • Attends all staff meetings and all other meetings as assigned.

  • Completes all other duties as assigned.

A successful candidate will possess the following education or formal training:

Education or Formal Training: High school diploma or GED required.

Experience: 1 years related experience preferred, prior electronic health records experience preferred.

A successful candidate will possess experience:.

Job Qualifications

  • Ability to interact positively and build rapport with patients, coworkers and/or external contacts.

  • Ability to work independently and organize work in a manner that ensures accuracy and efficiency.

  • Ability to analyze and synthesize data to determine the appropriate program.

  • Able to exercise effective judgment, sensitivity, creativity to changing needs and situations.

  • Ability to manage multiple projects to successful completion at a given time.

  • Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDE’s diverse patient population.

  • Ability to handle sensitive information ethically and responsibly.

  • Ability to protect the confidentiality of patient, employee and business information

Join Us. Together We Improve lives.

Stride conducts a background check, including criminal history, education, license, certification, and drug screening.

Stride recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. Stride is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information or veteran status. Stride does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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