HSS, Inc. Field Service Technician Cortez Area in Alamosa, Colorado
Requisition Number:20-18352Position Title:External Description: POSITION SUMMARY The goal of the Field Service Technician II position is to provide excellentcustomer support for HSS customers and their mission. This position completesrepairs, service work, and preventive maintenance on customer's medicalequipment in accordance with estab lish ed HSS poli cies and procedures.The Field Service Technician II works with a high degree of autonomy andprovides a high level of customer service. ESSENTIAL DUTIES .and. RESPONSIBILITIES: Performs service work and preventive maintenance of medical equipment andensures completion of the percentage requested by customers. Repairs equipment as needed including: failure assessment, partsorders, delivery back to customers, and keeping customers informed of status. Resolves issues pertaining to the medical equipment and works with customersto ensure medical equipment and technology is working within specifications. Accurately documents and keeps detailed records of all work relatedactivities. Performs scheduled inspections. Provides customer support of non-PM and non-repair issues such as followingup on customer questions, attending meetings, and research issues. Provides all other support as requested by manager. Works and interacts with current and prospective clients, otheremployees, sales representatives, vendors, medical personnel,patients, guests, and visitors. Other duties as assigned. OTHER DUTIES .and. RESPONSIBILITIES: Stays abreast of changes in medical equipment technology. Actively works to gain more knowledge and experience. QUALIFICATIONS: High school diploma or equivalent required Associates degree or equivalent military training in associated fieldpreferred 2-4 years of hands on experience performing medical equipment repair andmaintenance Broad experience with general medical devices, test equipment, and hand tools Broad experience operating electronic and specialized test equipment;trouble shooting equipment faults; and performing quality assur ancetest ing on a variety of medical equipment Working knowledge of healthcare regulations pertaining to equipment,industry standards, codes and procedures regarding safety and HIPAA. General mechanical and electrical knowledge Excellent organizational skills and ability to work with limited supervision. Ability to communicate effectively with various levels of employees as wellas customers both verbally and in writing. Proficiency with computers to include MS Word, Excel, Outlook and abilityto learn new software Ability to perform general arithmetic Ability to perform duties with a high level of judgment, discretion, andconfidentiality Working towards applicable industry certification (CBET, CLES, CRES,Network, Pressure Vessel, etc.) 1-3 Certifications preferred Demonstrated ability to perform duties as assigned Must have a valid driver's license and able to meet HSS driving requirements.City:AlamosaState:ColoradoCommunity / Marketing Title:Field Service Technician Cortez AreaCompany Profile:Location_formattedLocationLong:Alamosa, Colorado USCountryEEOText_Description:US EEO VerbiageHSS will consider all qualified applicants without regard to race, color,religion, sex, national origin or any other status protected by law.